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Virtual Service Pilot program

  • Orrin Luc posted an article
    This summer Peace Corps kicked off the third round of the Virtual Service Pilot. see more

    Peace Corps expands the program, launched in 2020, to scores of countries around the world — and opens it to returned Volunteers who have served across the decades.


    By NPCA Staff


    This summer Peace Corps kicked off the third round of the Virtual Service Pilot. Round one launched in October 2020, with a handful of countries participating, matching up Volunteers who had been evacuated in 2020 with projects in the countries where they had served. Round two expanded the number of countries and ran through April 2021. We shared the stories of a couple of participants in Senegal and Ukraine in the Spring 2021 edition of WorldView

    Round three expands to include all returned Volunteers from participating posts — not just those evacuated in 2020. Projects last from three to six months and will run through December 2021. U.S. participants invest five to 15 hours per week, working with partners around the world via video platforms, WhatsApp, email, and more. The projects encompass work in all the program areas Peace Corps operates: education, health, youth development, agriculture, environment, and community economic development.

    COVID-19 led to the evacuation of all Volunteers in 2020. So necessity was what gave birth to this innovation. But the project does show the viability of expanding opportunities for service — something central to the national report on service published in March 2020. And Peace Corps is not alone in its virtual endeavors. NPR recently reported on virtual collaborations fostered by the U.K.-based organization Voluntary Service Overseas, highlighting education work in Rwanda. And some longtime participants in Habitat for Humanity undertook “virtual builds” for projects.

    As that same NPR story noted, the suspension of in-person volunteering by many international organizations amid the pandemic has also offered some valuable insights into the dynamics of short-term international volunteering. As one representative from VSO noted, supporting “local volunteers had already been a shift in our program thinking, but COVID-19 has only helped us move faster in that direction.”


  • Orrin Luc posted an article
    Having to be evacuated in March hasn’t put an end to Annie Eng’s work with Georgia. see more

    Annie Eng

    Peace Corps Volunteer in Georgia (2020) | Peace Corps Virtual Service Pilot Program (2020–21)


    As told to Sarah Steindl


    Illustration courtesy Work by For Better Future, a Georgian NGO, whose projects include supporting women entrepreneurs.


    I had a friend in Ukraine who was a two-year Volunteer, and seeing all he was doing there inspired me. One day, I was browsing and saw Peace Corps Response Service. I took a one-year leave of absence from my job in New York, and I arrived in Georgia in February 2020. I went through orientation, then headed to work with the Khashuri Municipality, about 80 miles west of Tbilisi. I fell in love with the country — so much to explore and learn.

    I worked as an organizational development and capacity building specialist, creating and executing training sessions. I focused on business acumen, public speaking, credit proposal writing, public relations, and some technologies that could help drive efficiency. I spent that first month mostly scoping out a baseline; a big part of capacity building is understanding where everyone is, their skill sets, and what we need to bring forward. After one month we were evacuated.

    My Georgian family tried to do so much to help me get plugged in to the community. On International Women’s Day, my host mom took me to a supra, a traditional Georgian dinner filled with food, wine, and dancing. Almost every woman from the community was there. That was a week before we had to leave.

    When Peace Corps launched the Virtual Service Pilot last fall, I saw it as an innovative way to continue doing what I hope to do: creating a bridge between communities. I worked with For Better Future, a Georgian NGO focused on supporting internally displaced person settlements. We worked on content and public relations strategies across different platforms. This kind of work is especially important now, because the world is rapidly evolving into something more global and intertwined; having a level of understanding across different cultures is crucial. I’m volunteering in the VSP program again, working with the Tkibuli District Development Fund on community engagement strategy and initiatives. We’re all continuing to learn. And, as the pandemic and evacuation reminds us, you can never be fully prepared for things that come your way.


    This is part of a series of stories from Crisis Corps and Peace Corps Response Volunteers and staff who have served in the past 25 years.

     September 03, 2021
  • Communications Intern posted an article
    Introducing the Virtual Service Pilot program — reconnecting communities and Volunteers see more

    The evacuation of Volunteers from around the globe interrupted service everywhere. And while Volunteers have yet to return to the field, last year Peace Corps launched a program for communities and Volunteers to work together — virtually.


    Six months after Peace Corps evacuated all Volunteers from around the world, 45 returned to service under the aegis of the agency: the inaugural cohort of an 10- to 12-week endeavor christened the Virtual Service Pilot program. They were Volunteers and Response Volunteers and trainees. They partnered with communities in nine countries and areas: Botswana, Colombia, Costa Rica, Eastern Caribbean, Paraguay, Peru, Senegal, South Africa, and Ukraine. And they embarked on projects that included education and health, conservation and youth development.

    An idea whose time has come? In March 2020 — even before COVID-19 brought the Zoomification of so many workplaces—the National Commission on Military, National, and Public Service issued a report that explicitly called for exploring virtual volunteering to open up service opportunities to more people in the States. 

    Round one of the Virtual Service Pilot wrapped up in December. The editorial team at WorldView magazine spoke to two Volunteers about their service — first on the ground, and now virtually. And as we go to press, round two of the virtual program, which expanded to 20 countries, just finished.

    Luca Mariotti


    Home: Manchester-by-the-Sea, Massachusetts

    Beginning in 2019, in a town called Karang, on the border with The Gambia, I was a Community Economic Development Volunteer, working with local entrepreneurs and women’s groups, helping them turn local resources like peanuts and mangoes into income-generating products. In an entrepreneurial class I was teaching, five students came forward and were interested in leading a waste management project: writing the business plan, meeting with chiefs and community members, holding cleanup days. In a town of 20,000, there’s no garbage pickup; people burn their trash. A decade ago, a Volunteer set up a waste management project with the mayor’s office — but unfortunately it was disassembled after six months. 

    We talked to local leaders, conducted community surveys, asked if people would be willing to pay — and how much. We realized that a project would have to be private — and ideally would lead to employment in the community. The mayor’s office was allocating a landfill, and I was in the process of of writing a grant.

    Along with that, in a nearby town, Keur Sièt, my counterpart and I were working with a women’s group to add value to peanuts and, through a contact in Dakar, sell to clients in Germany. Then: evacuation.

    One morning at 4 a.m. I got a call from a friend asking if I had checked my phone. “Of course I haven’t,” I said. “Luca,” she said, “we’re going home.”

    Leaving my host family two days later was one of the most heartbreaking moments of my life.


    Host family and entrepreneurs in Keur Sièt, Senegal. From left, the women are Nday, Nday, Fatou, Luca Mariotti, and Soxna Si. Photo courtesy of Luca Mariotti


    What sustains us

    I’m from Dublin, Ireland, originally. My dad, Mark Mariotti, served with the Peace Corps in The Gambia — 30 minutes from where I was posted. Ten years ago we went back to his host community; he hadn’t been there in 25 years. He found the door to his host brother’s house. They cried, they embraced. That connection was really powerful.

    Last fall I began a master’s program at Cornell in global development. And I took part in the Virtual Service Pilot program with Peace Corps, working with the chamber of commerce in Sédhiou, Senegal, promoting the value chain for cassava and a superfood called fonio. It has more amino acids than quinoa. It is gluten-free, high in protein and iron, easy to cook, and drought resistant — which is important as climate change increasingly causes food insecurity in sub-Saharan countries.


    Fonio is a superfood with more amino acids than quinoa. It is drought resistant and is drawing increasing global interest. But that wasn’t being reflected in Senegal. Now it is.


    I contacted most international players in the fonio world. There is growing interest — but that wasn’t being reflected within Senegal. I was led to Malick, a contact with Terra Ingredients, which has been working on the Fonio Project, trying to find producers and, by paying fair prices and reinvesting profits in the community, build a sustainable system. They are constructing a processing plant in Dakar — the first in Senegal. My counterpart, Ndeye Maguette, and I had a number of meetings with Malick, who is sending people to meet with the chamber of commerce and producers. They hope that by the next harvest they will export fonio from these farmers.

    I’m excited to see what happens. I’m also interested in finding ways for us to continue to support projects I started when I was in Senegal. My experience in the Peace Corps really furthered my cultural humility and cultural intelligence. I saw firsthand how similar we all are, and the immense potential that lies in developing countries. I think further investments and confidence in the education systems are going to show incredible results.


    MiKayla Wolf


    Home: Chickasha, Oklahoma 

    I actually wanted to serve with Peace Corps in Swaziland, Africa, where I was originally given an invitation — but I was moved to Ukraine right before the departure date for medical reasons. I did not know anything about Ukraine. But I loved my work with the kids and parents of my organization. I had a wonderful counterpart, and the Peace Corps Ukraine staff were so supportive. I went from doubting if I would stay in Ukraine to deciding to extend one more year.

    I was a Youth Development Volunteer with the All-Ukraine Association of People with Disabilities in Vinnytsia, in central Ukraine. I led clubs and classes for children with disabilities, assisted with games for Special Olympics Ukraine, attended conferences about inclusion, and learned and taught Ukrainian Sign Language.

    When we were evacuated, my counterpart and I were talking about a grant for a project that would benefit parents in our organization. It was close to the beginning of Special Olympic events in Vinnytsia. And the day I was supposed to work with my counterpart on the paperwork for my extension was the day that evacuation was called. 

    The last time I saw my kids and parents from the organization was at a painting class right before evacuation. There is still a lot of work to do in Ukraine regarding inclusion. Given the opportunity to assist online, I wanted to do it. With the Virtual Service Pilot program, I was assigned to my original NGO and worked with the same counterpart. I know my kids well and what they are capable of. 


    Ukrainian parents were able to learn strategies and ask questions. I had a young adult female share her story, so the parents could hear about growing up with autism from a child’s perspective.


    I led online sessions for children with disabilities to help them develop life skills, communication skills, and socialization skills. I started a monthly discussion between parents in the United States and Ukraine. This provided an opportunity for the American parent of a child with autism to share their story — and what worked and did not work in the USA. Ukrainian parents were able to learn strategies and ask questions. I had a young adult female share her story, so the parents could hear about growing up with autism from a child’s perspective. A Peace Corps Ukraine staff member translates for the parent discussions. 

    In the virtual program, Ukraine had a Volunteer in every sector, including PEPFAR. It was a good experience; I chose to participate in the second phase. I still talk to my host mom, kids and parents from the organization, my counterpart, Peace Corps Ukraine staff, and others from Special Olympics. My counterpart started a project for adults with autism. Through one of the parent talks, she found out about a program in Oklahoma that supports adults with disabilities, and she wants to come visit and see how it is run. 

    What’s ahead? I’m working at the university in my hometown of Chickasha until September 2021. I am also a graduate student at Arizona State University online, where I am studying special education: applied behavior analysis.